Cancellation Policy
1. We have a hassle-free cancellation request
option available in the order panel, you can place your cancellation request
directly from there or you can even drop us a mail or can call us to cancel
your order.
2. The convenience fee charged on the orders is non-refundable only if the
order is cancelled by the buyer. Incase of order gets cancelled by us then the
complete order amount will be refunded. This charge is only applicable if the
buyer wants to cancel the order and opts for a refund.
3. 2% will be deducted as the convenience fee for orders getting cancelled by
the buyer before shipping, once the order has been shipped it will be 5% charge
if the orders get's cancelled by the buyer. 3% will be deducted if buyer want's
to modify the order after being shipped and no charges applicable to modify the
order before shipping. These charge will be adjusted from the refund amount. If
the buyer opts for refund, then it will be initiated once we receive the
product in same condition as it was shipped.
4. Above mentioned charges are only applicable if the buyer place such
requests, no charges will be applicable if such steps are initiated by us.
5. In case of complaints regarding products that come with a warranty
from manufacturers, please refer the issue to them. Gupta Computer Care. believes in
helping its customers as far as possible, and has therefore a liberal
cancellation policy. Under this policy:
Return/ Refund
Policy
1. We accept return and refund request only if the
product delivered by us is in damage condition, wrong product sent, product in
dead condition or product is defective. Buyers will have 3 days and 7 days (7
days is applicable on purchase of a complete PC set) after delivery to inform us
in case of any dispute in the order to claim for return or refund. Buyer needs
to bring the issue to our attention either by emailing us (preferred) or by
calling us.
2. For gaming chairs only part replacement is
applicable if the product delivered is defective or damaged, no refunds will be
there for orders of gaming chairs.
3. If the seal of the product is opened and the
product is not faulty then return/refund will not be applicable.
4. Return / Refund request will cancelled if any
part or accessory is missing from the product box.
5. Packaging material should be kept by the buyer
until the return window is opened as this will help them to pack the product to
its original form to avoid any damage during the transit.
6. Product should be packed in a proper way as it
was received by the buyer, do not apply tapes or glues directly on the product
or on the product box, this may lead to cancellation of your return request.
7. All the accessories which were delivered along
with the product should be returned in the same way and along with the product
8. If the payment was made through our payment
gateway, then it will be refunded in same account by which the payment was
done, in case of BANK TRANSFER and COD orders refunds will be done only in buyers
bank account. Refunds usually takes 7-10 working days to reflect in your
account.
9. 5% will be deducted from the order value/total amount if the
payment was made using Bajaj EMI, this will only be applicable if the order is
cancelled by the buyer.